Turning Missed Calls Into Revenue with Smarter Voice Infrastructure
Monsterella Pizza is a high-demand woodfired pizzeria in Perth, known for its handmade pasta and strong local following. In a fast-paced hospitality environment, every missed call is a missed order and a missed opportunity.
CorpCloud partnered with Monsterella to transform its phone system into a scalable, revenue-supporting communications platform using Córas Voice.
About Monsterella
Monsterella is a casual neighbourhood pizzeria in Wembley, founded by Ryan Bookless and Tania Nicolo in 2015.
Deservedly regarded as one of Perth’s best, Monsterella built its reputation through a simple approach that delivers mouth-watering results: woodfired pizzas, fresh homemade pasta, and a warm local dining experience.
As demand grew, reliable phone, internet, and Wi-Fi connectivity became essential to keeping up with customer orders and supporting a busy hospitality environment.
The Challenge
“Phone calls are money.”
Before working with CorpCloud, Monsterella operated on a single phone line.
During peak trading periods, customers struggled to get through. Busy signals and missed calls became common, directly impacting revenue.
“We were having problems with not being able to get enough calls through in busy times. We had one telephone line at the time and so obviously that inhibits phone calls—and for us, phone calls are money.”
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Why CorpCloud
Monsterella needed a provider that could respond quickly, understand hospitality realities, and deliver a solution that simply works during peak hours.
CorpCloud provided a practical, scalable voice solution backed by responsive local support, even outside standard business hours.
What CorpCloud Delivered
Córas Voice (Multi-Line System)
CorpCloud replaced the single-line setup with a multi-line voice system capable of handling high call volumes.
- Multiple concurrent call handling
- Scalable handset deployment
- Improved call flow during peak hours
Responsive Local Support
CorpCloud provided immediate, real-world support when needed, regardless of time.
“The few times that we’ve had problems they are there immediately. They answer their phones at any time of the night…”
“One instance in particular—James was on his honeymoon and he took my call and fixed my problem. I’m not sure many businesses would do that.”
ISP Internet Connection
CorpCloud provided a reliable business internet connection to support daily operations, voice services, and restaurant connectivity.
Wi-Fi Installation
CorpCloud installed Wi-Fi to improve in-store connectivity for the venue, supporting both operational needs and customer experience.
What Improved
Increased Call Capacity
Monsterella can now handle up to 20 calls at the same time, eliminating bottlenecks during peak periods.
More Orders Captured
By removing engaged signals and missed calls, the business is able to convert more inbound demand into actual sales.
Stronger Customer Experience
Customers can get through more easily, place orders faster, and avoid frustration during busy hours.
Confidence in Support
With reliable after-hours support, Monsterella can operate knowing issues will be resolved quickly when they arise.
Client Perspective
Monsterella’s experience highlights a simple but powerful truth in hospitality:
Better communication infrastructure directly drives revenue.
For businesses where phone orders are critical, even small inefficiencies can result in lost income. With CorpCloud’s voice solution, Monsterella turned a limitation into a growth enabler.
Closing
If your business relies on phone-based enquiries, bookings, or orders, your communications system is not just a tool; it’s part of your revenue engine.
CorpCloud helps businesses like Monsterella:
- Handle higher call volumes
- Reduce missed opportunities
- Deliver better customer experiences
- Operate with confidence through reliable support
Talk to CorpCloud about Córas Voice and build a communications system that scales with your demand.
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