Strengthening IT Reliability for Striker’s Global Manufacturing & Mining Operations
CorpCloud’s partnership with Striker began through the WA Mining Club, where Jason Yong connected with Jordan Pedley, the club’s president and Chief Commercial Officer at Striker Crushing & Screening.
From that introduction, CorpCloud partnered with Striker to improve IT support, strengthen communication, simplify technology management and build a more reliable platform for future growth across its teams, sites and remote operations. For Jordan, the value of the relationship was clear:
“Relationships in business matter. You need partners you can trust, people who will answer the phone, show up when they say they will and help solve problems.”
About Striker
Striker is an Australian-owned manufacturer of modular and mobile crushing, screening and conveying solutions, supporting customers across the mining, quarrying, construction and recycling sectors.
Founded in Western Australia in 1998, Striker has grown into a global business with operations across Australia and Southeast Asia. Its teams rely on reliable access to systems, files, communications and business information to support manufacturing, engineering, sales, marketing, finance and management operations.
As a design and manufacturing business working across multiple locations, workshops and remote environments, Striker needed an IT partner that could understand its operational needs, simplify its technology environment and support future growth.
The Challenge
Striker had outgrown its existing IT arrangements and needed a more capable support structure. Like many growing industrial businesses, the company was experiencing frustrations with support, communication and problem resolution.
Too often, issues were met with further problems rather than clear solutions. As Jordan explains, Striker was “spending too much time managing IT issues instead of focusing on our business.” For a manufacturer supporting mining, quarrying, construction and recycling customers, that loss of time was not just an IT concern. It affected the way internal teams worked across operations, engineering, sales, marketing, finance and management.
Reliable access to systems, files, communications and business information was essential. Striker needed an IT partner that could simplify support, provide expert advice and help build a stronger technology platform for future growth.
Key challenges included:
- Growing IT Complexity
Striker had outgrown its existing IT arrangements and needed a more capable support structure. - Support & Communication Frustrations
Issues were often met with further problems rather than clear solutions. - Time Lost Managing IT Issues
Internal teams were spending too much time chasing answers instead of focusing on the business. - Need for a Future-Ready Partner
Striker needed expert advice and a technology platform that could support future growth.
Why CorpCloud
Striker chose CorpCloud because the team took the time to understand its business, challenges and operating environment, then provided practical, transparent and solution-focused support as a trusted technology partner.
Rather than offering generic advice, CorpCloud listened, asked questions and worked through the issues with Striker. Jordan says the difference was that CorpCloud “provided solutions instead of excuses,” becoming a trusted partner in helping Striker grow as a business and improve the way its teams work.
Most importantly, when Striker had a problem, CorpCloud brought solutions.
What CorpCloud Delivered
CorpCloud delivered a managed technology solution designed to improve support, connectivity, security and day-to-day operational confidence across Striker’s business.
Managed IT Support & Issue Ownership
CorpCloud provided managed support across Striker’s users, devices and servers, improving communication, response times and ownership of IT issues.
Managed Network, Wi-Fi & Infrastructure
CorpCloud managed Striker’s routers, switches, Wi-Fi access points and NAS support, helping simplify the technology environment behind daily operations.
Security, Microsoft 365 & Backup
Microsoft 365 licensing, security, backup and productivity tools helped strengthen protection, collaboration and business continuity.
Strategic Technology Guidance
Beyond day-to-day support, CorpCloud is helping Striker plan future improvements in productivity, collaboration and information sharing.
What Improved
CorpCloud helped Striker strengthen its IT support structure and build greater confidence in the systems behind its manufacturing, engineering and business operations.
Faster Issue Resolution
Support requests are now handled more promptly and professionally.
Improved Communication
Striker has experienced clearer communication and stronger responsiveness from its IT partner.
Greater Confidence in IT Systems
The business now has confidence that issues will be resolved rather than passed around.
Reduced Management Time
Striker’s team spends less time managing IT problems and more time focusing on the business.
Trusted Local Support
A responsive local team that understands industrial, manufacturing and mining environments has made a meaningful difference. As Jordan puts it, “There is a genuine sense that CorpCloud is invested in our success.” That responsiveness and willingness to assist created a level of trust Striker had not previously experienced with its former provider.
Client Perspective
For Striker, the value of working with CorpCloud was not only about improving IT support. It was about finding a technology partner that could understand the realities of a growing industrial business operating across teams, sites, workshops and remote locations.
That is why the relationship has become more than a support arrangement. Jordan describes CorpCloud as a team that took the time to understand Striker’s business and has become “a trusted partner in helping Striker grow as a business and improve the way we work.”
The partnership has helped Striker improve communication, strengthen support responsiveness and gain greater confidence in the technology environment behind its daily operations.
Closing
For manufacturing, mining and industrial businesses, reliable technology is essential to productivity, communication and operational confidence.
Striker’s partnership with CorpCloud shows how the right IT partner can simplify support, improve responsiveness and help build a stronger technology foundation for future growth.
If your organisation is looking for a trusted local partner across managed IT, connectivity, private cloud and technology support, CorpCloud is ready to help.
To find out how CorpCloud can help with your industrial, manufacturing, and mining operations, click on the button below to get in touch.
View our other case studies below
